Sunday, May 26, 2013

Dear Facebook Moderators, I Get That Your Job Sucks. But...

In April, when the post The Real Story Behind Facebook Moderation and Your Petty Reports went viral, I re-thought how I report images. See, because I'd never received feedback when I flagged an image or post as "offensive", I figured it was based on algorithms that would hide similar material and had no human involvement. 
See, it's kind of convenient that you delete support messages. I wanted to link the 3 complaints I made here in this blog. One was about a page that is literally a hate group aimed at Adalia Rose. Another was about a truly offensive photo that was posted by a page that I originally "liked". The last one was a photo depicting severely beaten little girl, with a caption underneath describing in excruciating detail exactly how she got that way. It's not like I report every little thing that might offend my senses. I know how to use the hide button, how to "Unlike" a page, and how to unfriend someone. But when something comes across my feed that is actually offensive, I report it. I'm not trying to go out of my way to annoy those of you who moderate Facebook. I get that you have a job to do. I spent just about 6 years as a Moderator of an artist's community online, and I know how stressful the job is and how annoying the "customers" can be. In fact, I quit my job after being harassed and stalked by a small group of them who were threatening my then-unborn child. So, I can kind of sympathize. It's a thankless job, and you have a LOT of work to do. You probably get paid shit. I wouldn't be surprised if Facebook found a way to pay you less than minimum wage. And that absolutely sucks.
The thing is, you still have a job to do. There are Community Standards that you hold us to. They are valid and make sense. Well, until you arbitrarily enforce them.
See, I'm one of probably tens of thousands of women who have had a photo of themselves breastfeeding their babies deleted from facebook because it was "offensive". The photo was literally me breastfeeding my son moments after he was born. It was obvious I wasn't wearing a shirt, and that I was nourishing my child. You know, what breasts DO. (Being an erogenous zone is literally just a side effect of, you know, having nerve endings anywhere. I mean, my elbows are erogenous zones.) You MIGHT have been able to see the tops of my breasts, but you could definitely not see nipple. 
And, yet. when I report images that are of truly offensive things, like the aforementioned photo of the severely beaten girl, I get a response of "That didn't fit our definition of 'Offensive'."
People use Facebook to share events through photos and videos. We understand that graphic imagery is a regular component of current events, but must balance the needs of a diverse community. Sharing any graphic content for sadistic pleasure is prohibited.
So, when someone posts an image declaring how badass he is for hitting a child with his car and then getting out and beating her, that's not "graphic content for sadistic pleasure"???? You're fucking kidding me. Seriously.

Facebook, there are a lot of fucked up pages that you host. Really offensive pages. They aren't hard to find. Just type "Offensive" into the search bar. Or "Bitches". "Cunts". "Fags". "Niggers". Shall I go on? No? Good. I will continue to report offensive images and posts because they're offensive and don't belong on Facebook. I literally could not care less about how hard you're working or how overworked you are.

Seriously. Want to complain about how overworked you are? Talk to your boss. Until then, see you in my email.

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